Salesforce Admin Course Syllabus (Total Duration-30hrs)

    Module 1: Salesforce.com Introduction (Duration-2hrs)

    • Cloud Computing & its Models.
    • What is Salesforce.com?
    • Evolution and Products
    • Different Editions in Salesforce.com
    • How to sign up for Developer Edition.
    • Module 2: Getting Your Organization Ready for Users (Duration-2hrs)

      • Set up the company profile
      • Configure the user interface
      • Configure search settings
      • Set up Chatter
      • Module 3: Security and Data Access (Duration-4hrs)

        • Restrict logins
        • Determine object access
        • Set up record access
        • Manage record access with the role hierarchy
        • Deal with record access exceptions
        • Manage field-level security
        • Module 4: Managing Data (Duration-3hrs)

          • Data Loader v/s Import wizards
          • Import new records using import wizards
          • Update existing records with the data loader
          • Upsert operation, Export and Export All
          • Mass transfer records between users
          • Back up data with a weekly export
          • Mass delete records
          • Module 5: Automation (Duration-5hrs)

            • Manage Email Administration
            • Set up workflow rules and Approval Processes
            • Automate Leads and Cases
            • Module 6: Getting Around the App (Duration-3hrs)

              • Understand the data model and navigation
              • Find answers in Help & Training
              • Rollup summary & Cross object formula.
              • Module 7: Setting Up and Managing Users (Duration-2hrs)

                • Manage user profiles
                • Create and manage users
                • Troubleshoot user login issues
                • Set up Chatter Free and Chatter external users.
                • Module 8: Customization: Fields (Duration-3hrs)

                  • Administer standard fields
                  • Create new custom fields
                  • Create selection fields: picklists and lookups
                  • Create Formula Fields
                  • Work with Page Layouts
                  • Work with Record Types and Business Processes
                  • Maintain Data Quality
                  • Module 9: Reports and Dashboards (Duration-4hrs)

                    • Run and modify reports
                    • Create new reports with the report builder
                    • Filter reports
                    • Summarize Report Data
                    • Bucket Fields in Reports
                    • Print, Export, Scheduling and Email Reports
                    • Build Dashboards
                    • Adding Dashboards in Home Page
                    • Module 10: More Administration (Duration-2hrs)

                      • Queues
                      • Public Groups

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